FAQ's

1. Where is my package?
   After placing your order, it takes an average of 1-2 business days (Mon-Fri) to process your order and 5-10 (Mon- Fri) business days for your order to be delivered. If these periods have passed and your package has not arrived, please contact Customer Service at cs@luxavendi.com
   
   
2. Where can I find my track & trace code?
   Once your order has been shipped, you will automatically receive a Track & Trace code via email. Please also check your spam folder, as sometimes our emails end up there. Please note that it may take a while before the Track & Trace link becomes active.
   
   
3. How can I track the progress of my order?
   You can track the progress of your order using the Track & Trace number that you received via email.
   
   
4. I am not satisfied with my package.
   Please see our Refund and Return Policy for information on returning your package.

If you still haven't found an answer to your question, please feel free to contact us at cs@luxavendi.com

Thank you for your interest in Luxavendi